All bookings are made subject to the following terms and conditions and those of the coach company used.
Bookings
1. Bookings are made on a first come, first served basis and can be made online, by phone or by post. All bookings will be acknowledged by email or post.
2. Bookings must be paid in full before a place can be confirmed.
3. Pick up points must be stated at the time of booking.
Cancellations
1. Roadtrippers reserves the right to cancel any trip due to insufficient bookings or exceptional circumstances such as extreme weather and mechanical issues. In the unlikely event of a cancellation, you have the option of a full refund or transfer to another trip. Once refunds or transfers have been made, RoadTrippers will be exempt from any further liability.
2. Cancellations made by you more than 14 days in advance of a trip departure will be refunded. Cancellations after that time will only be refunded if we can re-sell the place.
Company Liability
1. RoadTrippers does not accept any responsibility for loss, damage, delay or inconvenience caused to passengers when travelling on a day trip.
2. We will not be responsible for the loss or damage of personal property whilst travelling with us. We will endeavour to retrieve any personal property left on the coach and arrangements will be made with you for collection.
Arrival & Departure
1. Roadtrippers advise you to be at your pick up points at least 5 minutes before pick up. We will not be responsible if you fail to board at an allotted time or when instructed by a driver. Coaches will have limited time to wait for latecomers and we will not be responsible for any additional travel or other costs incurred should the coach depart without you.
2. If you are unable to travel for any reason or wish to change your pick up point, you must notify us prior to the departure date to avoid unnecessary delays.
3. Roadtrippers will strive to arrive at pick up points at the stated times but occasional variations may occur. We will not be held responsible for any late arrival or failure to arrive of the coach due to traffic, adverse weather, breakdowns or similar conditions, and no compensation will be offered. Similarly, Roadtrippers accepts no liability for late return of the coach.
On the Trip
1. Smoking and alcohol is not permitted on the coach.
2. All passengers must wear seat belts and refrain from abusive, violent or disruptive behaviour to other passengers, representatives of Roadtrippers or drivers.
3. Participating in one of our trips is at your own risk. By purchasing a ticket, you release Roadtrippers and any personnel associated with the company from any responsibility for death, injury, loss or damage while on the trip. Personal Insurance is NOT included on tours. Guests must make their own arrangements prior to travel.
Venues & Schedules
1. Roadtrippers does not accept responsibility for changes to facilities at venues.
2. No tickets purchased, including group admissions to properties such as the National Trust, can be refunded.
3. Failure to bring membership cards such as the National Trust or English Heritage will result in you having to pay full admission on the day.
4. Roadtrippers reserves the right to change trip schedules on the day due to exceptional circumstances such as traffic congestion and extreme weather.
Force Majeure
1. Unfortunately we cannot accept any liability or pay any compensation where the running of a day trip is prevented or affected by Force Majeure (any unavoidable events including but not limited to war, terrorism, strikes and industrial disputes, riots, severe technical issues, natural disasters, adverse weather conditions including flooding, national and global pandemics, and other similar events that are outside of our control).
General Data Protection Regulations (GDPR)
1. In making a booking, we take relevant information including name, address, telephone numbers, e-mail and next-of-kin. We retain this information in secure files and electronic storage facilities.
2. We may use this information to contact you and we may pass parts of this information on to relevant suppliers such as venues, pubs or restaurants. When booking, you consent to this information being passed on to relevant persons or suppliers.
Download a pdf of the RoadTrippers Terms & Conditions